Returns Policy

Materials purchased through The S&OP Institute's Bookstore may be returned to the The S&OP Institute within 30 days of the order date for a refund or a replacement.  Returned materials must meet the following conditions for a refund or replacement: 
  • Returned materials must be in original packaging (if wrapped) and must be in salable, new condition. .
  • DVDs, CDs, and software must be in the original packaging with accessories and must be unopened unless defective, which is subject to inspection.
  • Wrap the return package securely.
  • Ship all returns via a traceable carrier method.
  • Include a copy of the original packing slip to ensure proper and timely credit for returns.  

Please note:
  • Online courses are not returnable and nonrefundable.
  • Shipping and handling charges are not refundable. 
  • There are no refunds or returns authorized for clearance items.
  • A 5% restocking fee or a $7.95 return materials handling charge (whichever is higher) will apply to any returns unless it is due to an error by The S&OP Institute or its materials distributor.
  • For PayPal purchases, your original credit card will be credited. For other forms of payment, a check will be issued within four weeks after confirmation of receipt of the product. CODs for return of product are not accepted.
  • Return postage is the customer's responsibility unless it is due to an error by The S&OP Institute or its materials distributor. Insufficient postage will be deducted from the refund or credit.
  • Packages shipped to, but not received by The S&OP Institute will not be credited; therefore, we strongly recommend you insure your package and ship your package via a traceable carrier method such as UPS or FedEx.
  • The S&OP Institute cannot provide credit for any item lost or damaged during return shipping.
  • Credit or refunds will be issued after returns are received and inspected.
Ship all returns to the following address:
   The S&OP Institute
   1963 Shenandoah Avenue
   Milpitas, CA  95035
   +01 408.390.0820

Have additional questions?  Contact us.